Return, Exchange and Refund Policy

At And More, we aim to provide a clear and transparent shopping experience. Customers may request a return or exchange within 14 days from the date of receiving the order, subject to the conditions stated in this policy and the applicable laws in Kuwait.

Return and Exchange Period

The return or exchange request must be submitted within 14 days from the date the customer receives the product.

Return and Exchange Conditions

• The product must be unused and in its original condition.
• The product must be unopened and inside its original packaging.
• All labels, accessories, gifts and accompanying items must be returned.
• The purchase invoice or order number must be provided.
• The product must not have been damaged or misused after delivery.

Damaged, Defective or Incorrect Products

If the customer receives a damaged, defective or incorrect product, the customer must contact And More as soon as possible and provide the order number with clear photographs of the product and packaging.

After reviewing and approving the request, And More will arrange an exchange, return or refund as appropriate.

Non-returnable Products

For health and safety reasons, opened or used cosmetics, skincare, personal-care, hygiene and similar products cannot be returned or exchanged unless they are defective, damaged or incorrect.

Refunds

Once the returned product is received and inspected, the customer will be notified whether the refund request has been approved or rejected.

Approved refunds will be issued through the original payment method whenever possible. The processing time may vary depending on the bank or payment provider.

Delivery Charges

Delivery charges are non-refundable when the return is requested for reasons unrelated to a defect, damage or incorrect product. If the error is caused by And More, the customer will not bear the return delivery cost.

How to Submit a Request

To request a return or exchange, contact And More using the contact details available on the website and provide:

• Order number.
• Customer name and contact number.
• Reason for the return or exchange.
• Photographs of the product and packaging when required.

And More reserves the right to reject any request that does not meet the conditions stated in this policy.